Your receipt of an electronic or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We may require additional verifications or information.

We reserve the right at any time after receipt of your order to accept or decline your order for any reason.

Other than as set out in these Terms and Conditions, we shall not be responsible for any loss or damage of any kind, which you might suffer by reason of us declining to accept or for canceling your order.

You must pay in full by debit, credit card or PayPal Secure Checkout in advance when you submit an order through our Website.

Payment will be collected at the time of placing the order. Full payment must be received in advance before any goods are prepared or dispatched. If any payment is subsequently withdrawn, disputed, charged back or reversed in any way by you, you will have to pay the full amount of the sale, plus an administration fee and any additional fees incurred by Verona © Roses. If you are placing an order through a company, we may agree to credit terms via a separate written agreement. Please contact us to make arrangements.

Verona © Roses cannot confirm the price of an item until after your order is placed.

Pricing errors may occur on the Verona © Roses website. Verona © Roses reserves the right to cancel any orders containing pricing errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from Verona © Roses. Verona © Roses may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the Verona © Roses website vs. products in store.

As all of our products are live florals, all sales are final, and no refunds or store credit will be issued.

Orders cannot be cancelled once Verona © Roses has begun processing the order. In order to promptly deliver our arrangements as fresh as possible, the processing of an order commences almost immediately once you have submitted your order. However, should you wish to change or cancel your order, you are welcome to call us to check whether the processing of an order has commenced, and if it has not we may be able to accommodate your request to cancel and will do our best to meet your needs. Any changes to or cancellation of an order can only be made with Verona © Roses’s prior written approval and additional charges may apply. Any agreement by Verona © Roses to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by Verona © Roses to that point, and you agree that such amounts may be deducted from any payments previously made to Verona © Roses. During routine website maintenance, any pricing issues may not be honored and orders may be cancelled and refunded when improper rates are applied.

Accordingly, we encourage you to carefully check your order before submitting it.